Improved Access

Making it easier for patients to receive care.

Improving Access (IA) is a primary goal of the NHS long-term plan in which primary care is required to provide:

  • An additional 1.5 hours every evening (after 6.30pm) and pre-bookable and same day appointments on both Saturdays and Sundays.
  • A minimum additional 30 minutes consultation per 1,000 population per week, rising to 45 minutes per 1,000 population.
  • Effective connection to other system services enabling patients to receive the right care from the right professional including access from and to other primary care and general practice services such as urgent care.

West Kent Health is the prime provider of the IA contract in West Kent. It is responsible for running IA service for West Kent on Sundays via two hubs, Warders (Tonbridge) and Albion Place (Maidstone) and sub-contracts practices on a cluster basis to meet the requirements of the CCG contract.