Making it easier for patients to receive care.
The General Practice Forward View published in April 2016 set out plans to enable clinical commissioning groups (CCGs) to commission and fund additional capacity across England to ensure that, by 2020 everyone has improved access to GP services including sufficient routine appointments at evenings and weekends to meet locally determined demand, alongside effective access to out of hours and urgent care services.
Public satisfaction with general practice remains high, but in recent years patients have increasingly reported, through the GP Patient Survey, increased difficulty in accessing services including a decline in good overall experience of making an appointment in general practice.
Good access is not just about getting an appointment when patients need it, but also about ensuring access to the right professional whether that be GP, nurse, pharmacist or other professional, providing the right care, in the right place at the right time.
West Kent Health is the lead provider responsible for the running of the Improving Access (IA) for West Kent; working in partnership with Primary Care Networks (PCN’s) who provide week day and Saturday provision and providing ourselves appointments on Sundays via two hubs, Warders (Tonbridge) and Albion Place (Maidstone).
Working with and supporting our 9 PCNs and GP practice members in their unique approach to provide Improved Access in West Kent, we meet the CCG contract and national requirements for Improving Access by offering more appointments in the evenings, early mornings and at weekends.
A minimum additional 45 minutes consultation capacity per 1000 population is provided. Pre bookable and same day appointments are available:
Ask your practice receptionist about what evening and weekend appointments are available to you.
We would like to hear from you about your experience of Improved Access as this helps us to continuously improve the service.
Please share your experiences with us at www.westkenthealth.co.uk/feedback
For the latest NHS advice and guidance please visit https://www.nhs.uk/conditions/coronavirus-covid-19/